It may be that the branch only ran a draft banking and not a final. The Head
Office needs to check this with the branch. There are two ways of finding out.
Ask them if there is a cash book run number at the top of the report. If there
isn’t it is possible that the branch have not completed the final cash
book run.
The branch could go and run another draft banking. If the customer details shown
are relevant to the day in question then the final has not been completed. The
Head Office can then decide whether the branch should run a final at this time
or wait until the banking is due to be completed for the present day.