On one of the pc’s in the office
there should be an icon on the desktop titled similar to: Remote support/Micros|Travel support/Overnight link/Head Office link. Double click on this and the icon
should then appear on the toolbar. In some cases ‘waiting for connection
or PC Anywhere waiting will appear on the screen. The line has now been opened
up to allow for the dialling in to proceed. Once the work has been completed
if you place the mouse over the icon on the toolbar and right click once a box
will then appear. All you need to do then is click on cancel host and the icon
will return to the main desktop area.
Note: If the Micros|Travel remote connection is via the internet there is an icon
on a desktop to show Symantec PC Anywhere. If you click on the icon this will
display network/cable/dsl. Right click on this, left click on call remote and
enter the IP address given to you by Micros|Travel Support. Once completed this
will allow Micros|Travel Support to view your data.