Q. The diary shows bookings with ‘commission greater than booking value’. Why?

Normally if this happens the booking has been amended or cancelled. During the process the total cost has been changed but the commission hasn’t. Either increase the cost of the transaction to be the same or more than the commission or reduce the commission figure to the same or less than the total cost. The changing of commissions would be done in document entry unless it is a ticket when it should be done by amending the ticket issue screen.