All of the above including cancel issue/refunding/cancel refund can be accessed through the view tab within a client file.
Select the ticket required and click on the view/amend button.Cancel issue will automatically put the ticket back into stock and allow you to either void/cancel or allocate the ticket to another booking.
Amend will allow you to alter the costs and commission amounts and re-check the payment method.
Refund will let you refund the amount required (full or partial)
Note: When viewing the details of the ticket remember that the figures you see are the figures for refunding. If there are any cancellation charges then these should be reflected in the gross value by reducing the cost. Eg. If the original cost was 100.00 and there is a cancellation charge of 20.00 the gross value must read 80.00.
If the partial or full refund has been done incorrectly then you will have
to cancel the refund through the ticket viewer and process again.