Access the ticket view tab within the clients booking. Highlight the ticket
in question and click on the view/amend button at the bottom of the screen.
At the base of the next screen there is a CANCEL ISSUE button. Click on this
and it will put the ticket back into stock. Then from file, stock control –
there is a void/cancel option. Enter the ticket details in this area. The ticket
will then show on your sales return as cancelled. If this a NBSP ticket you
must enter the ticket prefix as well as the ticket code and ticket number. If
you are unsure of this you can check through stock control – ticket stock
and view the batch of tickets. The ticket prefix will be displayed on the screen.