Once the ticket has been allocated to a transaction an entry will appear in the ticket view tab. If you find that you have allocated the wrong ticket number to the booking or have spoilt the ticket you need to complete the following procedure.
1. Access ticket view
2. Highlight the appropriate ticket details
3. View/amend
4. At the bottom of the screen there is a cancel issue button. Click on this
5. Traveller will ask you to confirm that you want to go ahead with the procedure
6. Once this has been completed the ticket will have been put back into stock
This will allow you to either re-allocate the ticket number to another booking
Or
If the ticket is spoilt you can then access void/cancel tickets from the stock
control menu and enter the ticket details. The ticket will then appear on your
sales return as a
cancelled item.