The ticket number could either already be allocated to another booking or the
ticket maybe part of a batch that is not set to Active. If it is the latter
you will need to go to - Stock Control – Ticket Stock – enter the
batch information and amend the status of the batch to Active. To check to see
if the ticket has already been allocated against another customer go to File
– Client Consultations – Ticket Search. Enter the ticket details
and if the ticket has been allocated elsewhere this procedure will highlight
the booking.