Q. I have entered a manual insurance transaction but cannot find the ticket number in the booking?

If the ticket number is not showing in the ticket view tab this generally means that although the transaction has been entered you have not accessed the ticket issue screen and allocated a specific ticket number to the transaction. To do this – go to the transaction details screen for the insurance and at the bottom of the screen there is a ticket button. Click on this – highlight the issue field, enter the ticket code and OK the screen. The following screen should then be completed. Once this has been done the ticket details will appear in the ticket tab.