If you need to refund a ticket in Traveller you must follow the procedure detailed below:
1. Go to the transaction within the client file and click on the tickets button.
2. Select the refund option.
3. Enter the ticket code screen.
4. Enter the ticket details.
5. If there is a cancellation fee the difference is shown in the gross value
field. Eg. If the original cost was 100.00 and there is a cancellation charge
of 20.00 the gross value must read 80.00. Click OK
6. Go to payment entry and enter the refund amount ensuring that a minus (-)
is shown before the figures. Make sure also that the form of payment is identical
to that shown in the ticket refund screen. CR will produce a credit refund document.
Enter a cancellation memo