Traveller Frequently Asked Questions.

UPDATES

Q.The upgrade states I do not have enough disk space but there is plenty!

 

TICKETS

Q. I have spoilt a ticket - how do I cancel it?
Q. How do I refund a non-BSP ticket?.
Q. How do I amend/cancel/refund a BSP ticket?
Q. I have entered an incorrect ticket number on a booking what should
Q. I have entered the wrong amount of commission against a ticket
Q. I have entered a manual insurance transaction but cannot find the ticket number in the booking.
Q. I am unable to get Traveller to accept a ticket number entered.
Q. How do I account for tickets on the unreported report?
Q. A sales return doesn't balance what do I do?

BANKING

Q. I need to reprint the previous cash book. How do I do this?
Q. My banking doesn't balance. There is a cash payment showing
Q. On the banking what is the ticket reconciliation report?
Q. I cannot see the previous days cash sheet information

REPORTS

Q. A marketing report is required by Management/Head Office. How do I give them this?
Q. The discount figure on the commission analysis report is very high

LETTERS/DOCUMENTS

Q. I am unable to change my documents and/or Keywords when printing?
Q. How do I reprint a document?
Q. I want to raise a credit invoice but Traveller won't let me. Why?
Q. How do I print an itinerary?
Q. How do I reprint letters?
Q. I need to run a mailshot. How do I do this?
Q. I need to print a statement. How do I do this?

AUTO INSURANCE

Q. How can I change policy details on a client file?
Q. The insurance company have changed their rates. How do I change this?
Q. Can I have more than one insurance company set up in the matrix?
Q. Is it possible to change the text on the insurance policy?

GENERAL

Q. The diary shows bookings with 'commission greater than booking value, why?
Q. Where is the screen to enter terminal, check in times and seat allocation?
Q. A new member of staff has to be entered in Traveller. Where do I add them?
Q. How do I set up a PC for Micros|Travel/Head Office to dial in?
Q. I need a hotel screen added to an Operator. How do I do this?
Q. Where is the Traveller booking number?
Q. How do I cancel or amend a booking?
Q. If the client is amending the holiday but is still travelling with the same operator what do I do?
Q. How do i insert/delete a flight sector in transaction details?
Q. How do I setup SMTP E-mail?

CLEARING LOCKS IN TRAVELLER

Q. I am locked in a client file?
Q. I am Locked in an administration area?

CENTRAL LINK SITES ONLY

Q. Head Office have not received the banking. Why?
Q. A cheque refund has not been received by a client/branch - why?
Q. How do I initiate communications for Head Office to dial in?
Q. Head Office have dialled in/emailed and sent some new Operators

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