Welcome to the Micros Travel support page. Please see our FAQ or use the search function above to see if you can find what you are looking for. If your problem is more urgent, then please call 0044 161 941 1307 or email us to get your problem logged with our Support team.

Quick Links

• Latest Release Notes (Archive) you may need to download Adobe Reader to view the release notes.
• GDS Prompt Cards
• Basic Traveller User Guide

January 2012 - Support Email Address

Happy new year to all our customers! The Traveller Support email has changed. Please update your contacts to point to UKTravel-Support@Microstravel.com

We are aware the Help > Email support button points to the old @micros.com address, we will be changing this in the next update.

30.11.11 - Evolvi Changes.

Evolvi are making changes to their system, and a new version will be available from Monday the 30th January 2012. Evolvi will require your Back Office system to be on version 3.9 by this date, and Micros Travel will be fully supporting this version.

Exchange Tickets

Great news for anyone manually processing Exchange tickets in Traveller - There is a new process to do this which does not cause the same shortcomings as the download process. Full details on how to do this are on this helpsite - You will also need to be on at least Traveller version 432-490 to enable this in your system. To enable this, orfor information on updating, please contact Support.

Windows 7 News

Windows 64-Bit operating systems are currently not yet supported by Traveller. Windows 7 32-Bit is currently the highest operating system that Traveller will work on. Be aware that Microsoft changed its MAPI version from Windows XP to Windows 7 so MAPI emailing in Windows 7 Traveller will not work.

03.06.11 - ABTA - Receipts changes

Back in November 2010, ABTA announced some changes to the ATOL protection statement. See our ATOL Text Maintenance page for details on how you can do this yourself.

24.05.11 - Ashcloud part II

Volcanic Ash from Iceland is already starting to cause travel chaos across country with many airlines rescheduling or cancelling flights. If you have any questions about which reports are best to use in your Traveller system then please get in touch with us. Also see out Mailshot guide as this may help you contact your clients quickly.

BA & Finnair Carrier Charges

BA and FinnAir are now charging £4.50 credit card charge for international tickets sold in the UK. Finnair will start from 1st June and BA's charges are already in action. If you use Passport CRS download then you will need an update for this, and also a Traveller update to the latest version.

Please contact Support for more information.

VAT Rate Changes

Further VAT changes will take effect as of the 1st January 2011, VAT will be increasing to 20%.

Please read through the 3 links below which will show you how to update Traveller, Line 50 and Line 100.

• Traveller VAT change
• Line 50 VAT change
• Line 100 VAT change